Frequently Asked Questions (FAQs)!

The Head Office is in Jodhpur, Rajasthan at Ramdham Kherapa, Jodhpur-Nagour Road, Kherapa, Jodhpur, Rajasthan – 342037, India.

NatureQue is one of the leading manufacturers and suppliers of cosmetic herbal and groceries items in India. We are engaged in the manufacturing of cosmetic herbal shampoo, ayurvedic handmade soap Paraben free shampoo and Glycerin transparent soap. We have developed our proficiency in providing the customized demands of our customers. Ramdham Kherapa PRoduction company ensure high-quality cosmetic herbal items.

We are globally reckoned with by our patrons. Furthermore, we have essential technical and chemicals know-how related to beauty products, which boost us to fabricate safe and pure products. Our endeavors are constantly directed toward meeting the growing demands of this industry. As such, offer our clients with entire customer satisfaction.

We retail our products through exclusive company-owned stores across India. We also offer online sales through our NatureQue website at www.natureque.com

All NatureQue orders are shipped internationally from our warehouse in Jodhpur, India to your provided shipping address via different logistic companies. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The majority of the orders do not require additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied.

In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FedEx to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from FedEx for import duties and taxes, you will have to pay FedEx directly at the time of delivery.

NatureQue has a company owned production unit. This commitment has helped preserve the traditional products of India and created employment opportunities.

Yes, we try to maximize the handmade process by using hand-made, hand block products and fragments as much as possible.

NatureQue is a leading manufacturer, exporter and supplier of natural and authentic products covering 5+ States and 10+ authorized distributors all over India. NatureQue exports all around the world in 5+ countries with above 10+ authorized sellers and distributors.

Yes, the Vendor is required to register with NatureQue.com in order to set up the Online Store. After the registration, the Vendor is also required to enter into the Vendor Agreement.

The services provided by the Website to the Users are subject to the applicable law and the contracting party should be eligible to enter into a valid contract under Indian Contract Act, 1872.

Yes, In order to buy the Products, the Buyer can either register with NatureQue.com as a ‘Registered User’.

The procedure for registration of the Vendor/Artist is as follows:

  • Visit www.NatureQue.com
  • Click on the ‘Sell on NatureQue.com‘ option provided on the homepage.
  • You will be guided to a Form with Text boxes, Fill in the required information like user name, password, Banking Details, Address Details, KYC etc. accurately and correctly.
  • Submit your fully filled application/Form by clicking “SUBMIT”.
  • You have the option to add Any Desired Document of KYC as mentioned in the Form.
  • Read and submit the Vendor Agreement along with the Terms and Conditions, and Privacy Policy.
  • You will receive a link to your registered e-mail address.
  • Click on the link and confirm your registration.

Yes, while both the Buyer and a Vendor can update the basic details like address and contact number; the information provided by the Vendor is subject to verification.

Listing Of The Products

After payment of the registration fee, and submission of the supporting documents for KYC and account activation, the Vendor can start listing the Products for sale on its Online Store.

The vendor is responsible for listing the Products on its Online Store. The listing description for each Product must be true, accurate, as per the Terms and Conditions, and must not be misleading in any manner. It may be noted that NatureQue.com is merely a marketplace model and all the descriptions, warranties, etc. are on the Vendor.

The User is advised to read the same carefully before ordering the product. NatureQue.com is not responsible for any wrong information by Vendor, but will initiate necessary action against any vendor who does so.

Yes, every product that is listed on the Online Store will have a short description stating the size, shape, colour, dimensions, and customization option, if available. The details of the Product shall also clarify which Products can be cancelled. In case the Buyer requires any additional information, the same can be requested by calling the customer care service number +917359222838 or sending an e-mail at info@natureque.com.

No there is no maximum limit for ordering a Product. The information for the same can be made available at the time of placing the order with NatureQue.com

Certain Products can be customized, depending on the option available on the Online Store. A list of options may appear when the Buyer selects a Product on the Online Store. As per the requirements, the Buyer can select from the customization option and accordingly place the order.

Payment Related Questions

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The Buyer can browse and select the Products from various categories provided on the Website. The Buyer can then buy the selected Products by making the payment online via the Payment Gateway.

There is only ONE mode of payment available on the Website. The Buyer can make payment through debit card, credit card option available on the Online Store. There is no “CASH ON DELIVERY” (COD) Available on NatureQue.com. We respect the artists/creators and someone will create the product because someone wants to buy it. In case of issues, NatureQue.com can assist but certainly requests buyers to be sure before ordering.

In certain cases, the Buyer can call on the customer care number and place an order. NatureQue.com is always there to assist.

No, a Buyer cannot physically see a product before ordering it. The entire Product related information like its image, description; available customization options are provided on the Website.

Yes, NatureQue.com reserves the right to refuse to take an order under certain circumstances such as breach of the T&C, violation of any applicable law, when the product is not available or when there is a limit in the volume of such transactions.

Shipping and Delivery Related Questions

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The standard delivery time is within 2-7 days from the purchase of the Products on the Online Store.

Yes, all the orders are dispatched and delivered through reputed logistic partners who provide tracking details. With the tracking details, a Buyer can track the orders anytime and from anywhere.

Yes. There are a maximum of two (2) delivery attempts. Refused Delivery shall not be eligible for a refund. In case the buyer has an issue with the product ordered, NatureQue.com must be informed within 3 days of receipt to take necessary action and compensate with store credits if eligible.

No, the invoice is inclusive of all the charges (including product cost, shipping costs, taxes, duties, if any and as applicable under the Law).

Return, Refund and Cancellation

Yes, there is a Return, Refund and Cancellation Policy provided on the Website. You can access the same from the link: https://natureque.com/refund-returns/

The Buyer can return only certain Products as indicated to the Buyer at the time of placing the order. The customized Products, unless there is some blatant defect reported as per the Terms and Conditions, cannot be returned.

After the Buyer places the order, the same cannot be cancelled.

No. The Buyer is not entitled to a cash refund. However, in case of a valid return and refund, the Buyer is eligible to get equivalent store credits.

The information shared by the Buyer and the Vendor is protected as per the Privacy Policy of NatureQue.com. Access to the link is provided under: https://natureque.com/privacy-policy/

Yes, the Buyer can delete its registered account by clicking on the link provided to unsubscribe from the Website Or by simply emailing info@natureque.com from its registered email ID with Subject Line “ UNSUBSCRIBE”. When a Buyer unsubscribes from the Website, the account gets deleted. All the information including personal, sensitive information is deleted from NatureQue.com’s database as per the Privacy Policy.

The Vendor can delete its registered account. The same is subject to the provisions of the Terms and Conditions and the Vendor Agreement. The vendor must get in touch with NatureQue.com to do the needful and settle the account before closure or delisting.

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